Returns Policy

You are entitled to return an item to us for a refund or exchange, providing it is unworn, unwashed and as recieved.

To return or exchange an item you must email us within 14 days of receiving your order. Please do this by replying to your original order email when possible, or email us at hello@kaohinani.co.uk with your order number, order date and items you wish to return. We can only refund to the account used to purchase the item, so please include these details too.

We will provide you with return details, giving you 14 days to return your item from the date of our email. If the items are returned in original condition we will refund you within 7 working days after receipt of your return.

If the items are returned in an unsatisfactory condition they will be shipped back to you. If your return is sent back late or you cannot provide in-date proof of postage we will not issue a refund or exchange.

Exchanges

To exchange an order for a different size, a credit note will be issued for the value of the item at the point of sale. This will be valid for 28 days from issue. The code will be issued via email. We accept no responsibility for failing to check emails.